This course takes place over two mornings on Thursday 13 & Friday 14 June 2024. You must attend both modules on consecutive days to complete the course.

This webinar provides a comprehensive overview of the benefits and tax credits system and enables staff to complete basic income maximisation checks on behalf of clients, tenants and service users.

Timings: Module 1 – 13th June 10 am to 1.00 pm; Module 2 14th June 2024 10 am – 1.00 pm. There will be a half hour break between 11.15-11.45 both days.

The maximum number of delegates for this course is 17. Course will be delivered virtually via Zoom.

Who is this course for?

Staff and volunteers working with people for whom benefits are an issue.

What will you learn?

Through this course, you will:​

• Explore the structure of the benefit system.
• Learn about the different categories of benefits.
• Understand the basic entitlement to different benefits.
• Improve your knowledge of the rules of universal credit and how to claim.
• Understand the benefit cap.
• Learn how and when to challenge decisions.
• Understand the methods of delivery and timings of benefits.

This is a practical course delivered using a combination of trainer presentation, exercises, and group discussion. It is not recommended to join via a mobile phone.

This course will be delivered by CPAG on the following dates:

• 13th and 14th June 2024

Further information on delivery format will be provided on sign up.

Please sign up for the wait list if this course is fully booked. You will emailed by Eventbrite when a space becomes available, and you will be able to register.